The live stream and video-on-demand recordings will be accessed via ZOOM.

To avoid delays in watching the Festival, please make sure you have installed the most updated version of Zoom on your device.

Please be aware that if you haven’t used Zoom in a while, updates may be required which can delay access to the session you are watching.

Live Streamed Sessions

To access links to each session, go to the Livestream Webpage (sent out Friday May 1st before 1PM)

You’ll see the session timetable with broadcast times in EST (Montreal time)

If you are watching the Festival on your PHONE:

1. Click the link to the session you want to watch and follow the prompts.

2. If you don’t already have Zoom, you will be asked to install Zoom for Workplace (will take you to the Google or Apple store to install)

3. After the install is complete do NOT open the app

4. Go back to the browser and “Join Meeting”

5. When you’re prompted for your name, enter it and proceed.

For subsequent teachings just click the link, then enter your name.

If you are watching the Festival on your COMPUTER:

1. Click the link to the session you want to watch and follow the prompts

2. If you don’t already have Zoom, you will be asked to install Zoom for Workplace (click to download)

3. You may need to click again to open the file

4. After the install is complete, the meeting should start

5. When you’re prompted for your name, enter it and proceed. 

For subsequent teachings just click the link, then enter your name.

On-Demand Video Recordings

On-demand videos will be available approximately 60 minutes after the live broadcast. You can join in a session at any time but note that it is then not possible to start a session from the beginning.

To access links to the on-demand videos, go to the Livestream Webpage, and scroll down to the desired session.

Need technical help during live sessions? 

Please use the zoom chat if you experience technical challenges during a live session. We will try our best to assist you. Refer to the General troubleshooting guide below which provides valuable tips to solve frequent technical issues.

GENERAL TROUBLESHOOTING

NO SOUND

1. Check Device Volume: Ensure that your device & volume is turned up and not muted.

2. Verify Player Settings: Confirm that the player is not muted by checking the speaker icon within the player controls.

3. Test Browser Audio: Check your browser’s audio settings. You can do this by playing a video on another site, like YouTube, to see if sound works elsewhere. If sound works on other sites but not on the player, try refreshing the page or checking for player-specific issues.

BUFFERING OR POOR VIDEO QUALITY

Check your internet connection. A stable and fast connection ensures the best viewing experience.

Try refreshing the page.

Close any unnecessary applications or browser tabs that might be using up bandwidth.

PLAYER NOT LOADING

Ensure your browser is up-to-date.

Clear your browser’s cache and cookies.

Disable any ad-blockers or browser extensions that might interfere with the player.

THE STREAM HAS STOPPED.

If the livestream stops unexpectedly, follow these steps:

1. Refresh the Page: Often, a simple refresh can resolve the issue. Click the refresh button in your browser or press F5 on your keyboard (for Windows) or Command R (on Mac).

2. Check Your Internet Connection: Ensure you have a stable internet connection. Try disconnecting and reconnecting to your network or use a wired connection for better stability.

On-Demand recordings of each session will be available 60 minutes after the live event.

So please don’t worry if you miss any part—you’ll be able to catch up later using the on-demand video recordings.

Still need technical help? 

Please email recordings@kadampa.ca for assistance.

We will assist you to the best of our ability as soon as we can. Note that we might not be able to provide immediate assistance but we will get back to you in a timely manner.